Collection: Refund Policy
Returns
Please note that the ICEJ Store is managed by Embassy Resources Ltd and all receipts and invoices are issued in this name. When paying by credit card, "Embassy Resources" will show as the seller on your credit card statement.
We will accept the return or exchange of a product in its original package for a full refund in cases where it is the ICEJ Store's (Embassy Resources Ltd) error.
Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount. All returns must be initiated within 14 days of the purchase date.
To initiate a return, contact The ICEJ Store (Embassy Resources Ltd) via email at resources@icej.org to receive return authorization. Any authorized return must include the product and all accessories in the original packaging, along with all documentation (including invoice, and original shipping label), and must be received by the ICEJ Store (Embassy Resources Ltd) within 14 days of obtaining the authorization.
Returns that do not follow these steps may be refused by the ICEJ Store (Embassy Resources Ltd), and the customer assumes risk of loss and damage for packages returned.
Additional non-returnable items:
Gift cards
Downloadable software products
Will not be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: P.O.Box 1192 Jerusalem 9101002 Israel
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that the ICEJ Store is managed by Embassy Resources Ltd and all receipts and invoices are issued in this name. When paying by credit card, "Embassy Resources" will show as the seller on your credit card statement.
We will accept the return or exchange of a product in its original package for a full refund in cases where it is the ICEJ Store's (Embassy Resources Ltd) error.
Returns allowed for any other reason will be subject to a restocking fee equal to 15% of the purchase amount. All returns must be initiated within 14 days of the purchase date.
To initiate a return, contact The ICEJ Store (Embassy Resources Ltd) via email at resources@icej.org to receive return authorization. Any authorized return must include the product and all accessories in the original packaging, along with all documentation (including invoice, and original shipping label), and must be received by the ICEJ Store (Embassy Resources Ltd) within 14 days of obtaining the authorization.
Returns that do not follow these steps may be refused by the ICEJ Store (Embassy Resources Ltd), and the customer assumes risk of loss and damage for packages returned.
Additional non-returnable items:
Gift cards
Downloadable software products
Will not be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: P.O.Box 1192 Jerusalem 9101002 Israel
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.